Ensuring Email Delivery

  • MSB relies on email to deliver information to parents.  While this occasionally means an individual staff member will be writing an email to one parent or family, more often we are sending one email to a group of families using MailChimp, a bulk email provider. 

    Using a bulk provider sometimes means that the program you use to read your email will think our message is spam or a marketing email, which can result in important messages from MSB getting filtered into your junk folder, or worse, not delivered at all. Fortunately, there are a few things you can do to help ensure our emails get delivered right to your inbox. 

    The easiest way to start is to add our addresses to your address book.  This lets your email client know that you plan to correspond with us and want to see what we’re sending. MSB’s bulk emails are sent most often from the following addresses, so adding these to your address book or safe senders list will help with deliverability. All are @berkshiremontessori.org:

    • Todd Covert: todd
    • Kehr Davis: kehr
    • Meagan Ledendecker: meagan
    • Avie Maloney: avie
    • MSB Parent Group:  parentgroup

    Another thing you can do is to train your email client that you want to see our emails.  Depending on your mail program, this can mean removing a “Spam” or “Junk” flag, creating filters, dragging an email from your promotions tab to your inbox, or starring our emails as priority. Here is more information about that from some of the most popular email providers:  Gmail, Hotmail, Yahoo, Outlook

    If the email address on file is from your employer, or you’ve set up a private email server, and you’re not seeing the weekly Notes Home newsletter and our other periodic emails, your server might have more stringent rules about what gets delivered. If that is the case, you may want to ask your company’s IT folks to whitelist the MailChimp servers.  Here is more information on why you might do that, and what you’ll need to do.

    If you’ve tried all of these things and you’re still not seeing emails, please reach out to Sarah Ober for help.